Fake customer support

What it means

A scammer creates a fake support phone number, chat account, email address, or search result to trick you into sharing account access or payment information.

Example

You search for airline support and call the first number you see. The person asks for your card number and one-time code.

Warning signs

• The support number appears in an ad or random search result.
• They ask for passwords or one-time codes.
• They request remote access to your device.
• They ask for payment outside the official website.

Safer next steps

• Go directly to the company’s official website or app.
• Use contact information from your account or official statement.
• Never share one-time codes with support agents.
• End the chat or call if remote access is requested unexpectedly.