Package delivery scam

What it means

A scammer sends a text or email claiming a package is delayed, missing, or requires a small fee, then steals payment or login information.

Example

A text says your package is on hold and asks you to click a link to reschedule delivery.

Warning signs

• The message arrives when you are not expecting a package.
• The link does not match the carrier’s official website.
• It asks for a small payment to release the package.
• It asks for personal information unrelated to delivery.

Safer next steps

• Check tracking through the official carrier site or app.
• Do not pay fees through text links.
• Delete suspicious delivery messages.
• Use order history from the retailer to verify shipping.