Small-business safety
Remote Access Response Checklist
Help staff respond safely when a popup, caller, email, text, search result, or support message asks for access.
Purpose
Help staff respond safely when a popup, caller, email, text, search result, or support message asks for access.
Use this checklist before allowing screen sharing, remote access, software installation, login approval, or support help. Verify through a known channel before granting access.
Stop first
- Do not call a number shown in a scary popup or unknown search result.
- Do not install software from a surprise support request.
- Do not approve a login request because someone is pressuring you.
- Do not share passwords, one-time codes, recovery prompts, or private documents.
- Do not continue if the person asks for secrecy or says not to ask a manager.
Route safely
- Tell the owner, manager, or approved technology contact.
- Use only known support channels already trusted by the business.
- Record the general time, channel, and request type.
- Wait for approved review before continuing with sensitive work on the affected device or account.
- Remind nearby staff not to respond to the same popup, call, or message.
Reminder
Remote access should begin from your trusted process, not from a surprise warning.
This page is educational and should be adapted to the business's own tools, policies, and qualified professional guidance when needed.